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EU AI Act Article 4

Operationalise EU AI Act Article 4 AI literacy with evidence.

Article 4 requires providers and deployers of AI systems to take measures to support the development of AI literacy of staff and other persons dealing with the operation and use of AI systems on their behalf. It does not require providers or deployers to guarantee any specific level of AI literacy of any individual.

Use your organisation’s existing list of AI uses to map relevant roles, plan guidance and retain records of literacy measures. TrustOps provides the operating approach; this is not an AI inventory or discovery product.

Discuss Article 4 readiness How TrustOps works
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AI literacy: from AI use to evidence of measures taken

A six-step approach with people, practical guidance and review at its centre.

Six-step TrustOps approach

  1. Scope the use

    Start from the AI uses your organisation has identified and the people involved.

  2. Identify

    Map provider, deployer, staff and other persons dealing with AI systems on the organisation’s behalf.

  3. Understand

    Account for technical knowledge, experience, education, training and use context.

  4. Guide

    Assign practical guidance, role-specific training and usage boundaries.

  5. Evidence

    Retain internal records of training, guidance and governance measures.

  6. Keep current

    Review AI use and literacy measures as systems, roles and official guidance change.

Illustrative workflow. TrustOps is the CloudSeals operating discipline. It does not certify Article 4 compliance or guarantee any individual’s level of AI literacy.

Article 4 FAQs

Does Article 4 require a certificate?

No specific certificate is required according to the European Commission Q&A. Internal records of trainings and guiding initiatives may be kept.

Is AI literacy only for technical staff?

No. The scope includes staff and other persons dealing with the operation and use of AI systems on behalf of providers or deployers, with measures calibrated to knowledge, experience, training and context.

When does enforcement matter?

Article 4 applied from 2 February 2025, and supervision and enforcement rules apply from 2 August 2026 according to the Commission Q&A.

CloudSeals provides operational governance and evidence tooling; it does not certify Article 4 compliance or guarantee a specific level of AI literacy.

Last reviewed: 25 October 2026. Sources: Commission AI Act Service Desk: Article 113 and European Commission AI Literacy Q&A. This page is informational and is not legal advice.

Discuss role-based literacy records.

Bring the AI uses, people and guidance measures your organisation has identified. Discuss what records would help your reviewers.

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